At Keertana Finserv Limited we believe in providing the best of services to our customers and providing customers with easy access to information, products and services, as well as the means to get their grievances redressed.

We have set-up a dedicated toll-free helpline number, i.e. 1800 8430 213, to address any grievances/queries/requests raised by our Customers. The helpline number is managed by a dedicated Member Support Team which has team members who are well trained and equipped to handle customer queries, requests and grievances.

For any kind of grievances/queries/requests, you may also contact:

Step/Level 1: Keertana Finserv Limited Branch
Please visit the nearest Keertana Finserv Limited Branch Or call us on our toll-free number 1800-8430-213 or write to us on contact@keertana.co and submit your complaints/grievance. We will respond to your complaint within Turn Around time as per the Grievance Redressal Policy which is available on the website.

Step/Level 2: Chief Grievance Redressal Officer (GRO)/ Principal Nodal Officer
If you are still not satisfied with the resolution you receive, or you don't receive any response within 5 days, you can write mail, or call the Grievance Redressal Officer of the Company at:

Mr. B. Siva Kumar Reddy
Chief Grievance Redressal Officer (GRO)/ Principal Nodal Officer
Contact No : 9281023759
Email: pno@keertana.co

Keertana Finserv Limited
Plot No. 31 & 32, Ramky Selenium Towers, Tower A, Financial District,
Nanakramguda, Hyderabad, Telangana – 500032

After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavour to do so within 5 days.

Step/Level 3: Centralized Receipt and Processing Centre (CRPC)
If you are still not satisfied with the resolution you receive or you don’t receive any response from the company or is not satisfied with the resolution provided within 30 days, a complaint can be lodged under Integrated Ombudsmen Scheme of RBI on the RBI’s CMS portal (https://cms.rbi.org.in) or through email.

Email ID: crpc@rbi.org.in

For filing a complaint through letter, it can be drafted as per the format provided in the Ombudsman Scheme 2021 on the RBI website and sent to the following address:

Centralised Receipt and Processing Centre (CRPC),
4th Floor, Reserve Bank of India
Central Vista, Sector 17, Chandigarh – 160017

We assure you of timely and prompt grievance redressal.